Shipping Policy – Twilora

At Twilora, every piece is thoughtfully crafted and carefully packaged to ensure it reaches you in perfect condition. We are committed to delivering your order with reliability, transparency, and care.

Order Processing

  • All orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is shipped, you will receive a confirmation message with tracking details.

Shipping Timeline

  • Standard Delivery: 3–7 business days across India
  • Delivery timelines may vary slightly based on your location and courier partner operations.

Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout.
  • Any ongoing free shipping offers will be applied automatically.

Packaging

  • Each Twilora piece is packed in our signature premium packaging, designed to protect and elevate your unboxing experience.
  • We take utmost care to ensure your jewellery arrives safely and beautifully.

Order Tracking

  • Once shipped, a tracking link will be shared via email/WhatsApp/SMS.
  • You can track your order in real time using the provided details.

Delivery Partners

  • We work with trusted courier partners to ensure timely and secure delivery.

 

Delays & Exceptions

  • While we strive to meet delivery timelines, delays may occur due to unforeseen circumstances such as:
    • Weather conditions
    • Logistic disruptions
    • Remote location constraints
  • In such cases, we will keep you informed and ensure your order reaches you as soon as possible.

Incorrect Address / Failed Delivery

  • Please ensure that your shipping details are accurate.
  • Twilora is not responsible for delays or losses due to incorrect address details provided by the customer.
  • In case of failed delivery attempts, re-shipping charges may apply.

Contact Us

For any shipping-related queries or assistance, feel free to reach out:

  • Email: twiloraofficial@gmail.com
  • WhatsApp / Phone:+919072317878

 

Shipping & Returns – Quick View

  • Processing Time: 1–3 business days
  • Delivery Time: 3–7 business days across India
  • Tracking: Shared via WhatsApp/Email once shipped

Returns & Refunds

  • Accepted only for damaged products
  • Unboxing video is mandatory
  • Must be reported within 24 hours of delivery

Not Accepted

  • Change of mind
  • Design preference issues
  • Minor variations

📩 Contact us via Email/WhatsApp within 24 hours for any concerns.