Privacy Policy for Twilora

Last Updated: June 2026

Welcome to Twilora (accessible via twilora.in). Your privacy is incredibly important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, browse our collections, or make a purchase.

1. Information We Collect

When you interact with twilora.in, we collect certain information to fulfill your orders and improve your shopping experience:

  • Personal Information: Name, shipping address, billing address, phone number, and email address provided during checkout.
  • Payment Information: All transactions are processed securely through encrypted, industry-standard third-party payment gateways. We do not store your credit card or banking credentials on our servers.
  • Device & Browsing Data: IP address, browser type, device information, and data on how you interact with our pages.

2. Cookies, Marketing, and Retargeting

We use cookies, tracking pixels, and related technologies to enhance your shopping experience and optimize our business operations.

  • Personalization & Analytics: Cookies help us remember your cart items, analyze site traffic, and understand which jewelry designs you love the most.
  • Marketing & Retargeting: We use tracking cookies to deliver personalized advertisements to you on external networks and social media platforms (such as Google, Instagram, and Facebook). This means you may see tailored Twilora ads based on your past browsing behavior on our site.

⚠️ Notice of Consent & Terms of Use

By continuing to browse our site, view our collections, or place an order, you explicitly agree to our use of these tracking cookies and accept the terms of this Privacy Policy.

If you do not accept these terms, please disable cookies in your browser settings or discontinue using our website.

3. How We Use Your Data

We use the gathered information strictly to:

  • Process, pack, and safely ship your silver jewelry orders.
  • Send you real-time order updates, shipping tracking links, and customer support responses.
  • Deliver relevant marketing campaigns, seasonal discounts, and new collection launches (which you can opt out of at any time via the unsubscribe link in our emails).

4. Data Security & Protection

We implement robust, industry-standard security measures—including SSL (Secure Sockets Layer) encryption—to maintain the safety of your personal data.

  • We never sell, rent, trade, or share your personal information with outside marketplaces or third parties for their own marketing purposes.

5. Contact Us

If you have any questions about this Privacy Policy, wish to opt-out of specific data uses, or want to request the complete deletion of your account data, please reach out to our team:

  • Email: support@twilora.in
  • Response Time: We generally respond to all privacy-related inquiries within 24–48 business hours.